FAQ
• How can I track my order?
You can track your order using the tracking code sent to your email after the order is shipped.
• What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. You can select your preferred option at checkout.
• Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Please contact our customer service team as soon as possible for assistance.
• How much does shipping cost?
Shipping costs vary depending on the location and order total. You can see the exact shipping fee during checkout.
• What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will work with you to resolve the issue.
• Do you offer discounts for bulk purchases?
Yes, we offer discounts on bulk purchases. Please reach out to our customer support for more information.
• How do I return an item?
To return an item, please contact us for instructions. Items must be returned in their original condition within 30 days.
• When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. Refunds may take 5-10 business days to appear in your account.
• Are your products eco-friendly?
We are committed to sustainability and strive to use eco-friendly materials whenever possible. Please refer to individual product descriptions for more details.
• How can I contact customer service?
You can reach our customer service team via the Contact Us page or by emailing Thefindaryshop@gmail.com. We aim to respond within 24 hours.
• What happens if my package is lost?
If your package is lost, please contact us as soon as possible. We will work with the shipping provider to locate your package or send a replacement if necessary.
• How can I create an account on your website?
You can create an account by clicking on the Sign Up button at the top of the page. Follow the instructions to set up your account.
